Bedrock RFP - Customer Service Consultant

RFQ

Project Summary

Create a customer service program for Bedrock in collaboration with key stakeholders that incorporates Bedrock's company mission, vision, values, and identity. This includes creating a conceptual customer service model for the organization as a whole and Bedrock’s individual teams/departments as well.

• This could include:
  • Customer Journey Mapping
  • Metrics and KPIs
  • Customer Feedback Mechanisms
  • Technology and Tools
  • Produce training materials
  • Develop a change management plan
  • Lead and conduct customer service trainings

Note:  We are defining “Customer” as internal and external parties with whom Bedrock and its team members interact. This includes, but isn’t limited to, tenants, residents, hotel guests, visitors of our buildings, vendors, and our own internal teams and team members.

We will host a virtual Pre-Bid Meeting December 17th at 1pm. If you would like to attend, please email Joe Kolpacke, Bedrock Procurement Manager at JoeKolpacke@BedrockDetroit.com to receive an invitation. You may also email with any questions or concerns.